Thank you. Two little words. Eight letters. But they can make such an incredible difference.
As a child, I was always taught to say please and thank you. I’ve always appreciated the politeness and good manners of using these words, but as I’ve moved through my career, I’ve found that the phrase “thank you” carries another meaning. It’s not just politeness. Instead, it’s a phrase that can make an employee feel valued, motivated, and a crucial part of the team. And the absence of it can have the opposite effect.
Sadly, I’ve worked for far too many managers and in far too many companies where the simple thank you is a phrase rarely uttered and employees – myself included – have been left feeling undervalued, demotivated, and totally worthless. After unexpectedly being made redundant from the day job in June, I was fortunate enough to walk into another role as a recruitment consultant for a local company called Castle. Although I struggled at first because the work was quite different to anything I’ve done before, I’ve now fully settled in and have to say that it’s the most refreshing place I’ve ever worked. Why? Because support, appreciation, and recognition are part of the culture at Castle. So far, I’ve been out for two delicious meals at our quarterly team meetings, I’ve been on a hilarious team-building afternoon followed by another meal to celebrate the team smashing their targets for the first half of the year (and I wasn’t even an employee during that time!), I’ve met my first set of targets and will be rewarded with lunch out and a day’s holiday, and I was voted as employee of the month for September. The result? A very happy, motivated employee who wants to work even harder to thank the company for how they treat me!
Converting this to writing, I’ve picked up another few reviews in the past week bringing my total number of reviews for my debut novel, Searching for Steven up to 54, 45 of which are 5-star and the rest 4-star. I can’t quite believe I have such great reviews. At the end of one of the recent ones, Anon writes: “Many thanks Jessica Redland, I look forward to reading more of your books in the future.” An earlier review from Mrs Rosalyn Leach states: “Some books arrive at just the right time in your life. Searching for Steven did for me. I really enjoyed the journey and the final twist to the story. Thank you Jessica.” Thank you. Those two special words. How amazing that these lovely readers are actually thanking me for writing my novel when it’s me who owes them my thanks for buying Steven, taking the time to review it, and absolutely making my day. The actual words “thank you” appear in other reviews but, even where they don’t, the very act of writing a review is effectively thanking me and it has the exact same affect that my employer has had on me: a happy, motivated author who wants to write more books, with fabulous characters and exciting plots to thank the readers for supporting me.
Two words. Eight letters. But oh so valuable.